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Return Policy

Returns are not accepted without prior authorization from the manufacturer, Covercraft. Upon request, and at their discretion, they will issue a return authorization number, hereafter referred to as a RA#.

The RA# must be clearly marked on the outside of the carton's) or shipment will be refused. Returns must be current part numbers and in new and resalable condition. All returns are subject to a 15% handling charge.

Returns with a valid RA# are to be shipped to Covercraft, 100 Enterprise Blvd., Pauls Valley, OK 73075.

 

Warranty Policy

-Covercraft Industries, Inc. Warranty Policy -

To the original purchaser, Covercraft Industries, Inc. warrants its products from defects

in materials and workmanship, and against the fabric becoming unserviceable within the

published warranty time during normal use. This limited warranty does not cover wear,

soiling, fading, shrinkage, or stains from normal usage and care. The product must be

properly secured, maintained, and utilized for the purpose for which it was intended.

Covercraft Industries, Inc. maintains the exclusive right to repair or replace the product

within the published warranty period.

Return Authorization Number - Before returning any product for warranty claims

please contact Covercraft Customer Service (405)-238-9651 ext. 232 or 233 to obtain a

Return Authorization Number. Any product returned without an RA Number will be

refused and shipped back to the original sender at sender's expense.

Subject to Inspection - All warranty and defect returns must be inspected at

Covercraft Industries, Inc. before a product is repaired or replaced.

~ If a defect is determined and the product is within the published warranty period,

the unit will be repaired or replaced, at the sole discretion of Covercraft

Industries, Inc., and shipped back to the original purchaser freight prepaid.

~ If no defect is found, Covercraft Industries, Inc. will return or destroy the product

at the original purchaser's request. The original purchaser is responsible for any

inbound/outbound shipping expenses and all unclaimed returns will be disposed of

15 days after written customer notification.

Not Covered - Issues that are not covered by the warranty include, but not limited to,

any extraordinary acts of nature such as severe storms, high winds, hail, hurricanes,

tornados, floods, freezing rain, ice, etc, or damage caused by animals or pets. In

addition, any product abuse as determined by Covercraft is not covered under our limited

warranty. When possible and as a courtesy, Covercraft will attempt to repair damaged

covers at a reduced cost, upon customer approval and request. Fading, which occurs in

all dyed fabrics, does not affect the performance of the cover and is not covered under

Covercraft Industries, Inc. warranty.

Credit Memos - Effective February 1st, 2007 Covercraft Industries, Inc. will no longer

issue credit memos or refunds for warranty claims. If a product is found to have failed

under warranty it will be repaired or replaced with an identical part number and shipped

to the original purchaser or end user. The repaired/replaced product will retain the

remainder of the original warranty.

- Covercraft Industries, Inc Warranty Policy is subject to revision without notice -

Covercraft Industries, Inc. 2/1/2007


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